Responsible Service

The Keilor Hotel is committed to providing only the highest standards of customer care and responsible gambling.  Please click on our ‘Responsible Gambling Code of Conduct’ to understand how we provide this.

Responsible gambling in a regulated environment is when customers have informed choices so that they can exercise a rational and sensible choice based on their circumstances.  Meaning a shared responsibility with collective action by the gambling industry, government, individuals and communities.

While its a personal choice for an individual’s decision to partake in gaming , it is our responsibility to inform our customers about our gaming facilities and promote all the services and support available to them should they seek help for problems associated with gambling. (A Victorian Government Initiative)

Gamblers and their families or friends can find gambling support services and self-exclusion programs and the State Government’s problem gambling support website

For further information regarding responsible gambling and other initiatives, gamblers and their families or friends can access the Commonwealth Government’s website ‘ Money Smart’

For immediate help 24 hours a day, 7 days a week contact Gambler’s Help on 1800 858 858

Visit for live counselling, online support and self-help tools

Keilor Hotel Responsible Gambling Code of Conduct
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Keilor Hotel Commitment to Responsible Gambling

Keilor Hotel Self Exclusion Program

Keilor Hotel Privacy Policy

Keilor Hotel Child Safety Policy

Keilor Hotel Smoking Policy

Responsible Service of Alcohol